Latest update on Novu Aesthetics' sudden closure: customers have the option to use their prepaid plans at SL Aesthetic Clinic and SkinLab The Medical Spa

Chances are high, you’ve most likely heard or learn in regards to the scandals which have embroiled Novena International Healthcare Group (NGHG) and all its entities by now. Most lately, Novu Aesthetics – which is operated by a subsidiary of the group – has been reported to have shut all six of its shops regardless of assurances from NGHG co-founder Terence Loh that operations for the aesthetic clinic chain is not going to be affected.

The sudden closure, which befell simply final Monday (15 March), was reportedly as a consequence of a scarcity of funds that has led to all medical doctors being faraway from the clinic chain’s roster in addition to unpaid wage for sure workers. Many purchasers of troubled Novu Aesthetics have additionally been left in the dead of night following the abrupt closure, and took to the clinic chain’s social media pages to precise their discontent as they didn't obtain any updates from Novu and had been additionally unable to achieve the clinic’s contact numbers to e-book an appointment and even depart a message since February.

Following a considerable variety of complaints filed to CASE, Ministry of Well being, and even the police, SL Aesthetic Clinic and SkinLab The Medical Spa, two established manufacturers in Singapore’s medical aesthetics and wellness industries, introduced at present that they've teamed as much as provide a particular bundle of services and products for patrons of Novu Aesthetics.

The tailor-made bundle permits those that have signed up for bundle plans with Novu Aesthetics to go for therapies and merchandise provided by SL Aesthetic Clinic and SkinLab The Medical Spa and pay for them utilizing the unutilised quantity of their Novu Aesthetics pay as you go plans, capped at S$1,000 per particular person.

To qualify, affected prospects need to first present an unique official bill of their Novu Aesthetics pay as you go plans dated between 1 April 2020 and 15 March 2021 as proof of buy. As soon as authorised, all therapies and merchandise redeemed utilizing the bundle need to be utilised or collected by 30 September 2021.

Whereas the redemption provide comes at an opportune time, founding father of SL Aesthetic Clinic Dr. Kelvin Chua insisted that the transfer was made after severe discussions along with his staff of medical doctors in addition to the administration. “I have been in this profession for 15 years now and I am deeply passionate about aesthetics and wellness and the benefits they bring. Naturally, when something untoward happens in this industry, causing distress to users, I can’t help but be concerned,” he mentioned.

“As an established player in medical aesthetics, I feel we have a responsibility to do something to help aggrieved customers, even if they are not our own. This is why SL Aesthetic Clinic and SkinLab The Medical Spa have put together this programme.” Dr. Chua was additionally fast so as to add that the decision shouldn't be the results of any deal struck with Novu Aesthetics, neither is it a part of an acquisition plan, citing that the provide is solely a free, no-strings-attached gesture to genuinely assist those that have been left within the lurch by the sudden closure of Novu Aesthetics.

He additional let on that no medical doctors from Novu Aesthetics have ported over to SL Aesthetic Clinic, however is not going to rule out hiring ex-Novu workers if there’s a proper match as growth plans by SL Aesthetic Clinic and SkinLab The Medical Spa are on the playing cards. “We are considering opening a few more outlets in Singapore and are on the lookout for talent as we continue to grow,” Dr. Chua shared.

For the uninformed, SL Aesthetic Clinic and SkinLab The Medical Spa had been based in 2006 – every has seven shops throughout Singapore offering a complete suite of medical aesthetic therapies and wellness options.

SL Aesthetic Clinic, which has seven licensed medical doctors on its roster, gives an array of minimal and non-invasive medical aesthetic therapies which can be primarily based on established practices or administered utilizing merchandise and machines authorised by the U.S. Meals and Drug Administration (FDA) and Singapore’s Well being Sciences Authority (HSA).

In the meantime, SkinLab The Medical Spa combines the most effective of world-class spas with essentially the most superior of aesthetic methods and beauty dermatology to supply a spread of non-invasive procedures and wonder options focused on the physique, thoughts, and soul. SkinLab’s magnificence therapists have a minimal of 5 years’ licensed expertise every, and are required to proceed present process common coaching and weekly assessments.

As for Dr. Chua himself, he has been an aesthetics doctor for 15 years and has carried out a number of hundred liposuction instances and surgical procedures. He's additionally a coach in Singapore for the American Academy of Aesthetic Medication in addition to international pharmaceutical big Allergan, which counts Botox and Juvederm filler therapies amongst a few of its hottest merchandise. He's additionally liable for coaching medical doctors at SL Aesthetic Clinic, which was one of many prime customers of Botox and Juvederm fillers in Singapore during the last two years.

These with Novu Aesthetics’ pay as you go plans who're eager to take up this complimentary redemption provide or want to discover out extra in regards to the phrases and situations can drop by any of the SL Aesthetic Clinic or SkinLab The Medical Spa shops. Alternatively, you might submit your enquiry by emailing [email protected].

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