Docebo is a software program as a service (SaaS) learning administration system that was began in 2005 in Macherio, Italy by its founder, and present CEO Claudio Erba. It has grown into a worldwide firm of over 450 staff, with worldwide workplaces together with within the US.
Docebo had an IPO on the Nasdaq in December of 2020, and at present has over 2,000 clients throughout over 90 international locations together with Amazon Web Services, Thompson Reuters, and Walmart.
Features
Docebo focuses on the enterprise market, slightly than academic settings to offer training to an organization’s workforce. Here Docebo can “Create and manage content, deliver training, and measure the business impact of your programs,” and it does this through a contemporary, tech targeted “AI-based Learning Suite.”
Under the Docebo Suite umbrella are a number of merchandise:
- Shape - to create the academic content material
- Content - to amass academic content material
- Learn LMS - for supply of content material to an viewers
- Learning Impact - for quantifying how efficient the learning was to the viewers
- Learning Analytics - to evaluate significant outcomes on the development to your corporation
This Docebo Suite is targeted on enterprise functions, and in accordance with the corporate for locations which have 300 staff, or extra. Such a course of that's amenable to that is onboarding the place this platform might be suited to e-learning, with a aim for workers retention. This is finished by making the method “Social and interactive,” slightly than only a series of numbing lectures. Docebo can be designed to scale absolutely, in order that your corporation is not going to outgrow it because it strikes to the subsequent degree.
Plans and pricing
A major draw back is that the pricing for Docebo is totally opaque. We can definitely be respectful that deployments of merchandise like this are distinctive, however we wish to see a place to begin for the pricing, and an thought of the doable tiers. However, firm contact is required, usually by filling out the contact type that requires a enterprise e mail and a telephone quantity in order that wants might be assessed and a customized quote might be created.
The alternate methodology is the chat field within the decrease proper hand nook of the display, and we additionally tried this methodology. While we had been ready to clarify that we needed the pricing for this review, whereas the chat did point out if we needed to speak about plans, it requested us a number of occasions for a enterprise e mail, and we had no alternative to clarify additional, so we might think about this a miss.
A 3rd choice offered is a toll free quantity to talk to one in every of Docebo’s specialists to get plan pricing. There is a proposal of a free trial, though the size will not be specified, and there's additionally a free demo.
Support
The help for Docebo could possibly be characterised as complete, however not direct. For the excellent piece, there's loads of nicely completed contact, with data on all sorts of related subjects, similar to “Creating a New User,” “Creating and Managing Learning Plans,” and “Managing E-Commerce Transactions” among the many prolonged record of subjects. Users may also browse by the subject.
Unfortunately, in case your query will not be coated by one in every of these predone subjects, there is no such thing as a apparent method to get in contact, as we didn't discover an e mail, chat, telephone quantity, or help portal to ask a direct query. There was a button to “Talk to an expert now,” however after we pressed it, no direct contact occurred, and we had been simply redirected to a different web page, with choices to “Get a demo,” or “Start a free trial,” which hardly answered any questions that we had. We by no means prefer to see a direct telephone quantity for gross sales, however then no direct telephone quantity to help the product afterwards.
Users additionally do have the choice to attach with fellow customers through the Docebo Community. This is a consumer discussion board with lots of of queries, and 1000's of replies. We additionally just like the upcoming digital convention.
User opinions
Docebo has smartphone apps for each the Android and iOS platforms. This is mostly an excellent place to begin to help each smartphone platforms.
On the Android aspect, on the Google Play retailer, the app is awkwardly named “Go.Learn” with a interval in the midst of the identify. Users give it a lukewarm 3.6/5 stars, with a bit of over 1500 opinions. Drilling down, a number of annoyed customers complain of frequent crashes that end in a white display, misplaced passwords that may’t be retrieved, and login credentials that aren't saved.
To be honest, we additionally appeared on the iOS model of the “Go.Learn” app which works by the identical identify. The score is definitely a decrease one at 2.1/5 stars, with over 250 opinions. Here, there are additionally complaints of a clean web page when beginning up the app, frequent crashes when it does work, and a clunky UI. There are additionally points with the password not saving.
Looking throughout opinions of each variations of this “Go.Learn” app, it's secure to say that it wants extra growth to boost stability and usefulness.
Final verdict
Docebo takes a completely trendy, and AI strategy to training for workers. The professionals embody the record of notable purchasers, a free trial, the enterprise focus, and the social strategy to learning. The cons are vital with completely opaque pricing, restricted choices for direct contact, few specifics of the service, and low rated smartphone apps. Overall, it's arduous to present this service a better advice, and whereas some Fortune 500 corporations use it, customers ought to rigorously assess the choices earlier than going with this platform.
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