Commentary: Can we finally fix iPhones at neighbourhood shops without voiding warranty?

Published:Dec 6, 202304:55
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SINGAPORE: Sometimes, all Apple customers need is to get their iPhone repaired - without lengthy wait occasions or expensive tabs nudging them into considering changing it with the most recent mannequin would possibly truly be more worthwhile.Can they now rejoice? Apple introduced on Nov 17 it’ll launch self-service restore kits subsequent yr, beginning with the commonest components like screens, batteries and cameras.All manufacturers attempt to management buyer experiences from begin to finish, to make sure constructive encounters, preserve long-lasting relationships, and set up model loyalty.And Apple has been strict on imposing this in repairs. You make an appointment to go to its “Genius Bar” – three in Singapore - or authorised service suppliers, the place licensed technicians use solely real Apple components. By limiting using unauthorised components typically by claiming this might compromise client security, Apple can meticulously preserve product high quality whereas sustaining gross sales. Bringing clients into bodily shops also can additional immerse them in its rigorously curated product universe.News of this dramatic coverage reversal has despatched ripples of pleasure amongst Apple followers and “right to repair” advocates, permitting shoppers to doubtlessly have interaction a third-party technician or make repairs themselves with authentic components.But does this imply customers can now pop into their heartland handphone shops for a less expensive fast fix?

WILL SELF-REPAIR BE CHEAPER OR WITHIN WARRANTY?

No one is aware of but how a lot the self-repair kits and real components will price. So it’s unsure how a lot worth customers can get out of self-repair.But even on the idea that it’ll proceed to be cheaper to get repairs executed in a third-party store with Apple kits, this may definitely entail some method of trade-off.


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