American Express Ranks #1 National Issuers In The JD Power US Credit Card Customer Satisfaction Study For The Second Consecutive Year

NEW YORK–(BUSINESS WIRE)–American Express Company (NYSE: AXP) has been ranked primary for buyer satisfaction amongst nationwide bank card issuers, in keeping with the JD Power 2021 US Credit Card Satisfaction Study. In the survey, American Express scored 838 (on a 1000-point scale), surpassing the nationwide issuer common by 29 factors. American Express ranked highest in a number of areas, together with communications, advantages and companies, and key moments.

“On behalf of all our colleagues, we are honored to be ranked number one among national issuers in the JD Power US Credit Card Satisfaction Study for the second year in a row,” stated Stephen J. Squeri, Chairman and Chief Executive Officer. “This recognition reflects the great work of our colleagues and their commitment to deliver the highest levels of customer satisfaction. We have the best customers in the world and we thank them for the trust they place in us every day and for recognizing what makes it so special to work at American Express.”

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This marks the eleventh time American Express has achieved the very best rating within the 15 years JD Power has performed the survey.¹ The JD Power 2021 US Credit Card Satisfaction Study measured satisfaction throughout six most important classes: communication, advantages and companies, rewards, bank card phrases, key moments, and interplay. The outcomes are primarily based on responses from greater than 21,000 shopper bank card clients collected from September 2020 by means of June 2021.

Over the previous yr, American Express has continued to enhance the general expertise for card members by means of quite a lot of new choices, experiences and companies that construct on the numerous advantages they already take pleasure in from buy safety, cost flexibility, membership rewards, Amex gives, and extra. way more. Here are a couple of highlights:

• Celebrating the Community of Members: The firm’s first ever Membership Week in June, US Consumer and Small Business Card members supplied all kinds of gives, moments and experiences throughout retail, eating, wellness, entertainment and journey. These embrace free card member entry to an American Express UNSTAGED efficiency from multi-platinum and award-winning TDE artist SZA, unique entry to buy tickets for a digital eating class with world-renowned chef and Momofuku founder David Chang, Mediation classes from Calm and coaching lessons from Equinox+.
• Digital progress: American Express has made a number of enhancements to its cellular app, together with enabling darkish mode to make it extra snug for customers to handle their accounts in low gentle, launching new options corresponding to Digital receipts to offer card members extra perception into their purchases and options corresponding to Send & Split™ which improves the way in which card members checkout with different Venmo and PayPal customers. They can ship cash to buddies with extra flexibility and with out the usual Venmo or PayPal bank card charges.² They may cut up their Amex purchases with different Venmo and PayPal customers and get refunded on to their card, all throughout the Amex app³ (registration required and phrases and circumstances apply).
• Small Business Support: American Express has pledged greater than $300 million for 2020 and 2021⁴ to spice up retail spending by means of the biggest world Shop Small marketing campaign ever in 2020 and different advertising.

This JD Power award is only one of many accolades American Express has acquired around the globe, making it JD Power’s highest rating within the US for #1 in buyer satisfaction with bank card web sites and cellular bank card apps like #1 in buyer satisfaction with private loans. For extra info on the JD Power 2021 bank card satisfaction survey, please go to: http://www.jdpower.com/pr-id/2021095.

ABOUT AMERICAN EXPRESS

American Express is a globally built-in funds firm that gives clients with entry to merchandise, insights and experiences that enrich lives and construct enterprise success. More info on americanexpress.com and get in touch with us fb.com/americanexpress, instagram.com/americanexpress, linkedin.com/firm/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

Important {links} to merchandise, companies and details about company social accountability: charges and bank cards, enterprise bank cards, journey companies, reward playing cards, pay as you go playing cards, service provider companies, Accredit, InAuth, firm card, enterprise journey, and Corporate Social Responsibility.

Source: American Express Company

Location: worldwide

¹ American Express was #1 in 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014 (tie), 2017, 2020 and 2021.

² PayPal prices for delivery to non-US recipients. Charges in your American Express Card for transactions that add funds to your Amex Send account are topic to phrases and circumstances relevant to Card prices, together with the acquisition APR of the Card.

³ iOS and Android solely. See app retailer listings for working system info.

⁴ Our dedication of greater than $300 million helps card member gives, in addition to advertising to encourage clients in choose nations to assist small companies in 2020 and 2021.